Case 1 2 Granite Rock Company Achieving Quality Through Employees

Achieving quality through employees.

Case 1 2 granite rock company achieving quality through employees.

What specific attributes do the customers use to judge quality. That record tops the on time delivery average of a prominent national company that granite rock benchmarked to improve its process. For example inc s john case wrote a profile of granite rock a phenomenally successful quarry yes quarry in 1992. Graniterock a california based mining and construction company was founded in 1900 but its journey toward improved quality did not start until many decades later.

51 a closer look at quality 2 1. Achieving quality through employees. Achieving quality through employees 47 chapter 2 quality theory 49 what is theory. Managing quality day and night 46 case 1 2.

Academia edu is a platform for academics to share research papers. Achieving quality through employees 55. The case contains a brief history of the granite rock since its inception in 1895 until 1992 when the company received the malcolm baldrige national quality award. 49 is there a theory of quality management.

Achieving quality through employees this case presents quality through the management. Quality and management fads 51 history of quality management 52. Cultural perspectives on quality 50 arriving at a common understanding of quality using a contingency perspective of quality 50 summary 51 key terms 51 discussion questions 52 case 1 1. Granite rock is an extremely well run company and consistently market share in the commodity business dominated by multinational giants despite a 6 price premium.

Customer surveys played a major role in the company s governing philosophy.